Listen to our weekly nugget on how to calculate the break-even production point.
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Interdependence: "We" Highest Level of Maturity
Independence "I"
Dependence "You" Lowest level of Maturity
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Today we're talking about using Empathy to build trust. Standing in someone else's shoes. People want their opinions to count. They want to weigh in.
Let's start with the idea of a Paradigm: a pattern/model/map of your mind and how you see the world. We see the world subjectively through our own lens. Our paradigm is comprised of values, beliefs, gender, age, race, politics, education, history, expectations etc...
A mature person can recognize and honor their own paradigm. They are able to view the world through their own paradigm, but have the energy, respect and maturity to see someone else's paradigm. They hear what others have to say. Learn to see the world from someone else's paradigm.
An immature person sees their own paradigm and that's it. Other opinions don't count, they don't care for anyone else. It's really all about themselves.
TECHNIQUES TO BUILD EMPATHY
1: Reflecting: Rephrasing content back. Provides clarity.
2: Pulling the String: Using the 5 W's and...
The goal conversation helps us move to that new reality. If you as a leader can have these goal conversations with your team members, you will create accountability, clarity and momentum.
Defining objective
Action Steps
Measurement
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Do you have a pioneering mindset? Entrepreneurial Mindset?
Do you ask questions...what if?
Identify a current paradigm and let the ideas flow!
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Find out the Top 10 Financial Ratios you should be watching in your business.
Today we're talking Financials.
More specifically, cash flow projections. Make wiser decisions and be ahead of the game.
Take a listen.
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Customer Service Plan of Action
Plus, it would be wise to develop a protocol for handling difficult customers.
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