Today we're talking about using Empathy to build trust. Standing in someone else's shoes. People want their opinions to count. They want to weigh in.
Let's start with the idea of a Paradigm: a pattern/model/map of your mind and how you see the world. We see the world subjectively through our own lens. Our paradigm is comprised of values, beliefs, gender, age, race, politics, education, history, expectations etc...
A mature person can recognize and honor their own paradigm. They are able to view the world through their own paradigm, but have the energy, respect and maturity to see someone else's paradigm. They hear what others have to say. Learn to see the world from someone else's paradigm.
An immature person sees their own paradigm and that's it. Other opinions don't count, they don't care for anyone else. It's really all about themselves.
TECHNIQUES TO BUILD EMPATHY
1: Reflecting: Rephrasing content back. Provides clarity....
The goal conversation helps us move to that new reality. If you as a leader can have these goal conversations with your team members, you will create accountability, clarity and momentum.
#bigskyway #bigskywaymt #goalconversations #goals #clarity #accountability #momentum #team #teams #conversations #wednesdaywords
Do you have a pioneering mindset? Entrepreneurial Mindset?
Do you ask questions...what if?
Identify a current paradigm and let the ideas flow!
#bigskyway #bigskywaymt #mindset #thinkoutsidethebox #pioneeringmindset #entrepreneurialmindset #askquestions #whatif #WednesdayWords
Customer Service Plan of Action
Plus, it would be wise to develop a protocol for handling difficult customers.#BigSkyWayMT #BigSkyWay #customerservice #BeUnique #wednesdaywords
Move from being all things to all people to having more of a focus.
SOLUTION: STAND OUT